Jellivo believes that gaming should always be fun, never a burden. Our responsible gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in control — whether that means setting a daily deposit limit, taking a short break, or stepping away completely for a while.
Every tool below is built into your Jellivo account and free to use at any time.
Set a daily, weekly, or monthly cap on how much you can deposit into your Jellivo account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling period.
Choose how long each gaming session can last. When your time is up, Jellivo will log you out automatically. You can also set reality-check pop-ups that remind you how long you have been playing every 15, 30, or 60 minutes.
Need a short break without closing your account? Activate a cooling-off period of 24 hours, 7 days, or 30 days. During this time your account is locked for gameplay and deposits, but your balance and history are kept safe.
If you feel you need a longer break, self-exclusion lets you block your Jellivo account for 6 months, 1 year, or permanently. During self-exclusion you will not receive any promotional messages and cannot create a new account.
Reality checks are on-screen notifications that appear at intervals you choose. They show you how long you have been playing and how much you have wagered in the current session, helping you make informed decisions about whether to continue.
Your full gaming and transaction history is always available in your Jellivo account dashboard. Review your deposits, withdrawals, wins, and losses at any time so you always have a clear picture of your activity on the platform.
Responsible gaming means enjoying online games like slots, live casino, fishing games, and crash games as a form of entertainment — not as a way to make money or escape from problems. At Jellivo, we want every player in Bangladesh to have a genuinely good time on our platform, and that means making sure gaming stays in its proper place in your life.
The core idea is simple: you decide how much time and money you spend, and you stay in control of those decisions at all times. Jellivo's responsible gaming tools are designed to support that control, not replace it. They work best when you use them proactively — before you feel like things are getting out of hand, not after.
Gaming becomes a problem when it starts to affect your finances, your relationships, your work, or your mental wellbeing. If you ever feel that your gaming on Jellivo is moving in that direction, please use the tools on this page or contact our support team immediately. There is no shame in asking for help — it is the smart thing to do.
Problem gambling can develop gradually. Many players do not realise there is an issue until it has already affected their daily life. Jellivo encourages all players to regularly check in with themselves and watch for the following warning signs:
It is also worth keeping an eye on the people around you. If someone you know shows these signs, encourage them to seek help. Jellivo's support team can advise on how to approach the conversation.
All responsible gaming tools are available directly inside your Jellivo account. Here is how to access and activate each one:
Go to Account Settings → Responsible Gaming → Deposit Limits. Choose daily, weekly, or monthly. Changes that reduce your limit apply instantly.
Go to Account Settings → Responsible Gaming → Session Limits. Set your maximum session length and choose your reality-check interval.
Go to Account Settings → Responsible Gaming → Take a Break. Select 24 hours, 7 days, or 30 days. Activates immediately.
Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period. You can also contact [email protected] to activate self-exclusion immediately.
Go to Account Settings → Responsible Gaming → Reality Checks. Choose your reminder interval: every 15, 30, or 60 minutes.
Go to Account → Transaction History or Game History. Full records are available for the past 12 months at any time.
Answer the questions below honestly. This is not a clinical diagnosis — it is a simple check-in to help you reflect on your gaming habits. Tick any statement that applies to you in the past 30 days.
Jellivo is strictly for players aged 18 and above. We take underage gambling extremely seriously and have multiple layers of protection in place to prevent minors from accessing the platform.
If you suspect that a minor has accessed or registered on Jellivo, please contact us immediately at [email protected]. We will investigate and act without delay.
If you feel that gaming is becoming a problem, the most important thing is to talk to someone. Jellivo's support team is available 24 hours a day, 7 days a week, and our agents are trained to handle responsible gaming conversations with care and without judgement.
You do not need to be in crisis to reach out. If you just want to talk through your options — whether that is setting a limit, taking a break, or understanding self-exclusion — our team is happy to help. There is no pressure and no judgement.
For players who need professional support beyond what Jellivo can provide, we encourage you to speak with a qualified counsellor or mental health professional in your area. Taking that step is a sign of strength, not weakness.
Our dedicated responsible gaming team is separate from general customer support and specialises in helping players manage their gaming activity. You can reach them through any of the following channels:
For more information about how Jellivo handles your personal data in connection with responsible gaming tools, please read our Privacy Policy. For the full rules governing your account, see our Terms and Conditions.