Legal Last Updated: January 2024

Jellivo Privacy Policy – Your Data, Your Rights

At Jellivo, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect when you use the Jellivo platform, why we collect it, how we store it, and what rights you have over it. We've written this in plain language so every player in Bangladesh can understand it without needing a lawyer.

Create an Account Terms and Conditions
At a Glance
  • We only collect data we actually need
  • Your data is never sold to third parties
  • All data is encrypted in transit and at rest
  • You can request your data at any time
  • You can ask us to delete your account data
  • Full details are in the sections below
Our Commitments

How Jellivo Protects Your Privacy

Six core privacy commitments that every Jellivo player benefits from, every single day.

Minimal Data Collection

Jellivo only collects the personal data that is strictly necessary to operate your account, process payments, and comply with legal requirements. We don't collect data for the sake of it.

End-to-End Encryption

All data transmitted between your device and Jellivo's servers is protected by SSL/TLS encryption. Your payment details and personal information are encrypted at rest as well.

No Data Sales

Jellivo will never sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information stays within Jellivo and our essential service providers only.

Your Rights, Always

You have the right to access, correct, or delete the personal data Jellivo holds about you at any time. Submit a request to our support team and we will respond within 72 hours.

Transparent Cookie Use

Jellivo uses cookies only to keep your session active and improve platform performance. We do not use third-party advertising cookies or tracking pixels that follow you across the web.

Clear Retention Limits

Jellivo does not keep your data indefinitely. Account data is retained for as long as your account is active and for up to five years after closure, as required by financial regulations.

Contents

01 Introduction

Jellivo ("we", "us", "our") is committed to protecting the privacy of every player who uses our platform. This Privacy Policy applies to all services offered through jellivo.com and the Jellivo mobile app, including account registration, gameplay, deposits, withdrawals, bonuses, and customer support.

By registering a Jellivo account or continuing to use the platform, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, please do not use Jellivo.

Plain language commitment: We've written this Privacy Policy in straightforward English so that every Jellivo player in Bangladesh can understand exactly how their data is handled — no legal jargon, no hidden clauses.

02 Data We Collect

Jellivo collects personal data in two categories: data you provide directly, and data we collect automatically when you use the platform. Here is a full breakdown of what we collect and why:

Data Type Examples Why We Collect It
Identity data Full name, date of birth, national ID number Age verification and KYC compliance
Contact data Mobile number, email address Account communication and support
Payment data bKash / Nagad / Rocket account number Processing deposits and withdrawals
Account data Username, password hash, account history Account management and security
Usage data Games played, bets placed, session duration Platform improvement and responsible gaming
Device data IP address, device type, browser, OS Fraud prevention and security
Communication data Support chat logs, email correspondence Quality assurance and dispute resolution
We do not collect: sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. Jellivo has no need for this information and will never request it.

03 How We Collect Your Data

Jellivo collects your personal data through the following channels:

  • Registration form: When you create a Jellivo account, you provide your name, mobile number, email address, and date of birth directly.
  • Identity verification: When you submit documents to verify your identity before a withdrawal, we collect a copy of your national ID or passport.
  • Payment transactions: When you make a deposit or withdrawal via bKash, Nagad, or Rocket, we receive transaction reference data from the payment provider.
  • Platform usage: As you use Jellivo, our systems automatically log gameplay activity, session data, and device information.
  • Customer support: When you contact our support team via live chat or email, we record the conversation for quality and compliance purposes.
  • Cookies: Our platform uses cookies to maintain your session and remember your preferences. See the Cookies section for full details.

04 How We Use Your Data

Jellivo uses your personal data only for the purposes listed below. We do not use your data for any purpose that is not described in this Privacy Policy:

  • To create and manage your Jellivo account.
  • To verify your age and identity in compliance with our legal obligations.
  • To process deposits and withdrawals via your chosen payment method.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To provide customer support and resolve disputes.
  • To send you important account notifications, such as deposit confirmations and security alerts.
  • To monitor gameplay patterns for responsible gaming purposes.
  • To improve the Jellivo platform based on aggregated, anonymised usage data.
  • To comply with legal and regulatory requirements.
Marketing communications: Jellivo will only send you promotional messages if you have explicitly opted in to receive them. You can opt out at any time by contacting our support team or updating your account preferences.

05 Data Sharing

Jellivo does not sell, rent, or trade your personal data. We share your data only in the following limited circumstances, and only to the extent necessary:

  • Payment processors: bKash, Nagad, and Rocket receive the minimum data required to process your transactions. These providers have their own privacy policies and security standards.
  • Identity verification providers: When you submit KYC documents, they are processed by our verification partner under strict confidentiality agreements.
  • Regulatory authorities: Jellivo may be required by law to share certain data with financial regulators or law enforcement agencies. We will always comply with valid legal requests.
  • Fraud prevention services: We may share device and transaction data with fraud detection services to protect the platform and all players.
No advertising networks: Jellivo does not share your data with advertising networks, data brokers, or social media platforms. Your Jellivo activity stays on Jellivo.

All third parties who receive your data are contractually required to handle it securely, use it only for the specified purpose, and not share it further without our written permission.

06 Data Storage & Security

Jellivo stores all personal data on secure servers protected by industry-standard security measures. We use the following controls to keep your data safe:

  • SSL/TLS encryption for all data in transit between your device and our servers.
  • AES-256 encryption for sensitive data stored in our databases.
  • Strict access controls — only authorised Jellivo staff can access personal data, and only when necessary for their role.
  • Regular security audits and penetration testing of our platform infrastructure.
  • Two-factor authentication required for all internal Jellivo systems that handle personal data.
  • Automatic session timeouts to reduce the risk of unauthorised access to your account.
Security incident response: In the unlikely event of a data breach that affects your personal information, Jellivo will notify you by email within 72 hours of becoming aware of the incident, and will take immediate steps to contain and remediate it.

07 Data Retention

Jellivo retains your personal data for as long as your account is active and for a period after closure as required by applicable financial and anti-money laundering regulations. The standard retention periods are as follows:

  • Account and identity data: Retained for 5 years after account closure.
  • Transaction records: Retained for 5 years from the date of each transaction.
  • Support communications: Retained for 2 years from the date of the conversation.
  • Usage and gameplay logs: Retained for 2 years, then anonymised.
  • Cookie data: Session cookies expire when you close your browser. Persistent cookies expire within 30 days.

After the applicable retention period, your personal data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account before the retention period ends, we will delete all data that we are not legally required to retain.

08 Cookies

Jellivo uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These keep you logged in during your session and remember your language and display preferences. You cannot opt out of essential cookies.
  • Performance cookies: Help us understand how players use Jellivo so we can improve the platform. All data collected by performance cookies is aggregated and anonymised.
  • Security cookies: Used to detect and prevent fraudulent activity, such as account takeover attempts.
No advertising cookies: Jellivo does not use advertising cookies, retargeting pixels, or any tracking technology that follows you outside of the Jellivo platform. What happens on Jellivo stays on Jellivo.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent some parts of the Jellivo platform from working correctly.

09 Your Rights

As a Jellivo player, you have the following rights over your personal data. To exercise any of these rights, contact our support team at [email protected]. We will respond within 72 hours.

  • Right of access: You can request a copy of all personal data Jellivo holds about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can ask us to delete your personal data. We will comply except where we are legally required to retain certain records.
  • Right to restriction: You can ask us to stop processing your data in certain circumstances, for example while a dispute is being resolved.
  • Right to data portability: You can request your data in a structured, machine-readable format so you can transfer it to another service.
  • Right to object: You can object to us processing your data for marketing purposes at any time.
Response time: Jellivo aims to respond to all data rights requests within 72 hours. Complex requests may take up to 30 days, in which case we will keep you informed of progress.

10 Minors

Jellivo is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a Jellivo account belongs to a minor, we will immediately close the account, delete all associated personal data, and return any deposited funds to the payment source.

If you believe a minor has registered on Jellivo, please contact our support team immediately at [email protected]. We take underage gambling extremely seriously and will act on all reports without delay.

11 Changes to This Policy

Jellivo may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your personal data, we will notify you by email or via an in-platform notification before the changes take effect.

Continued use of Jellivo after any changes to this Privacy Policy constitutes your acceptance of the updated version. If you do not agree with the updated policy, please stop using Jellivo and contact our support team to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Jellivo handles your personal information, please get in touch with our support team. We're available 24 hours a day, 7 days a week.

Email: [email protected]
Live Chat: Available in the bottom-right corner of every Jellivo page
Response time: Under 3 minutes on average for live chat; 72 hours for data rights requests

For issues related to responsible gaming, self-exclusion, or account restrictions, please visit our Responsible Gaming page. For the full rules governing your use of Jellivo, see our Terms and Conditions.

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